FAQs
Will I be charged right away when I place an order?
Yes, your card will be charged right away. We don't store payment information for security purposes.
When you're paying with Klarna, you can chose between a pay later option or pay now.
How long will it take to get my package?
Currently, orders can take 1-4 business days to process before shipping. From there, shipping times are dependent upon location. Once your order have been shipped, a mail with tracking will be sent.
Do you ship internationally?
We do! Please note that shipping times may vary. Please do not mail us regarding possible additional customs costs. Its beyond our control.
What is your return/exchange policy?
You can read more about our policys here: Returns
What payment methods are accepted?
The payment methods you can use for our Store are the following:
- Shop Pay
- Paypal
- Stripe
- Square
- Klarna
- AmazonPay
- Mastercard
How do I make a return/exchange?
Please mail us at info@easytraveloasis.com for more information regarding returns/exchange!
Is there a fee for returning?
All refunds require an $8.00 processing fee, which will automatically be deducted from your refund. Exchanges and returns for store credit are free.
How do I track my order?
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
When in doubt, you can always log into your account and click on the order in question to see its status.
*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!