Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

We offer returns within 30 days from the date of purchase. You can return your product for store credit, exchange for another product, or a refund to the original payment method.

To initiate a return, you can contact us at info@easytraveloasis.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us if you have any questions about returns at info@easytraveloasis.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable

Items Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union's 14-Day Right of Withdrawal Regardless of the above, you have the right to cancel or return your order within 14 days if the goods are shipped to the European Union, for any reason and without justification. As above, your item must be in the same condition that you received it, unused or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If it's been more than 15 working days since we approved your return, please contact us at info@easytraveloasis.com.